At Parabellum, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund in accordance with the policy below.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards or downloadable software products.
• Items purchased on clearance or final sale.
• Customized or personalized products.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted (unless the return is due to our error).

4. Exchanges

We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact us before returning your product.

5. Shipping Returns

To return your product, please contact us at:

kenzi.lawson@example.com

We will provide you with the return shipping address and instructions.

• You will be responsible for paying your own shipping costs for returning your item (unless otherwise agreed).
• We recommend using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

For more details about our refund and returns policy, please contact our support team:
kenzi.lawson@example.com